Apple to Address Customer Complaints About Overheating iPhone 15 Models
Apple announced on Saturday that it will release a software update to resolve concerns raised by customers regarding the latest iPhone 15 models. These models, which were launched just over a week ago, have been reported to run hot.
According to Apple, the overheating issue is caused by a combination of bugs in iOS 17, bugs in certain apps, and a temporary setup period. An Apple spokesperson stated that during the initial few days after setting up or restoring the device, increased background activity may cause the device to feel warmer. Additionally, a bug in iOS 17 and recent updates to third-party apps have also been identified as contributing factors to the problem. Apple is working with the app developers to fix these issues through software updates.
“We have identified a few conditions which can cause iPhone to run warmer than expected. The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity. We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update. Another issue involves some recent updates to third-party apps that are causing them to overload the system. We’re working with these app developers on fixes that are in the process of rolling out.”
Since the release of the new iPhone 15 models, users have reported experiencing excessive heat generation across all four models. Even ‘s review of the iPhone 15 Pro Max acknowledged the overheating issue.
Apple clarifies that the problem is not related to the titanium chassis design of the new high-end models, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max. Instead, it is attributed to bugs in specific apps and iOS. Apple assures users that the forthcoming iOS 17 update to address the issue will not affect the devices’ performance.
According to Apple’s website, users may notice their phones feeling warmer during certain activities such as setting up from a backup, wireless charging, using graphics-heavy apps or games, or streaming high-quality video. Apple considers it normal for devices to generate heat during heavy usage, as long as no temperature warning is displayed.
Strong Demand for iPhone 15 Despite Overheating Concerns
Despite the overheating complaints, the new iPhone 15 models continue to sell well, with extended ship times and long lines outside Apple stores on launch day.
JPMorgan analysts noted that lead times for the iPhone 15 Pro Max, 15 Plus, and 15 are higher compared to their predecessors, indicating strong demand. The iPhone 15 Pro Max, in particular, has the highest lead time ever recorded for an iPhone model.
However, Ming-Chi Kuo, a prominent Apple supply chain analyst, expressed concerns that the heat issue with the iPhone 15 could impact sales.
While Apple has faced launch issues in the past, such as the iPhone 4’s antenna design flaw and the buggy Apple Maps app, these incidents have not significantly affected the company’s long-term prospects.
Overall, Apple’s upcoming software update aims to address the overheating problem reported by customers, ensuring optimal performance and user experience for the iPhone 15 models.